Corporate Social Responsibility: The curious cases of Chick-fil-a and Starbucks
Very thoughtful and well-reasoned piece from the Economist.
Conservatives sceptical of the corporate social responsibility (CSR) movement have often charged that CSR is a stalking horse for liberal causes that have failed to get traction through ordinary political channels. This charge finds some support, I think, in the fact that few in the media seem to see Chick-fil-A’s Christian-influenced culture and business practices as an example of CSR, though obviously it is. Doesn’t the demand that corporations act responsibly in the interests of society, in ways other than profit-seeking, directly imply that corporate leaders who find same-sex marriage socially irresponsible should do something or other to discourage it?
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Matters of moral truth aside, what’s the difference between buying a little social justice with your coffee and buying a little Christian traditionalism with your chicken? There is no difference. Which speaks to my proposition that CSR, when married to norms of ethical consumption, will inevitably incite bouts of culture-war strife. CSR with honest moral content, as opposed to anodyne public-relations campaigns about “values”, is a recipe for the politicisation of production and sales. But if we also promote politicised consumption, we’re asking consumers to punish companies whose ideas about social responsibility clash with our own. Or, to put it another way, CSR that takes moral disagreement and diversity seriously—that really isn’t a way of using corporations as instruments for the enactment of progressive social change that voters can’t be convinced to support—asks companies with controversial ideas about social responsibility to screw over their owners and creditors and employees for…what?